At TheCivilStudies.com, we strive to provide our customers with high-quality AutoCAD models, designs, and freelancing services. To ensure transparency and trust, we have outlined our refund and cancellation policies below.

Refund Policy

1. Eligibility for Refunds:
   • Refunds are applicable only for digital products (AutoCAD models and designs) that are defective or do not match the description provided at the time of purchase.
   • Refund requests must be made within 2 days of purchase.
2. Non-Refundable Items:
   • Customized AutoCAD models and designs.
   • Freelancing services once work has commenced.
3. Process for Requesting a Refund:
   • Contact our customer support team at support@thecivilstudies.com with your order details and reason for the refund request.
   • Our team will review your request and respond within 5 business days.
4. Refund Approval:
   • If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
   • You will receive a confirmation email once the refund has been processed.

Cancellation Policy

1. Cancellation of Orders:
   • Orders for digital products (AutoCAD models and designs) can be canceled within 6 hours of purchase, provided the download link has not been accessed.
   • To cancel your order, contact our customer support team at support@thecivilstudies.com with your order details.
2. Cancellation of Freelancing Services:
   • Clients can cancel freelancing services before work has commenced for a full refund.
   • If the project has already started, cancellations will be handled on a case-by-case basis, and partial refunds may be provided based on the amount of work completed.
3. Process for Cancelling an Order:
   • Send an email to support@thecivilstudies.com with your order number and reason for cancellation.
   • Our team will confirm the cancellation and process any applicable refunds within 5 business days.

Contact Information

If you have any questions or need further assistance, please contact our customer support team at:

• Email: support@thecivilstudies.com
• Phone: +9317941470

We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing TheCivilStudies.com.